The Casino Manager
This will thoroughly explain the duties performed by a casino manager.
The chief executive officer may be referred to as the casino manager, director of casino operations or president of casino operations--- depending on the size of the operation, and job title preferences.
This person is responsible for the successful operation of all gaming components and has his discretionary authority to 'run the business'.
Although this sounds like omnipotent and unfettered power, there are certain restrictions. Gaming regulations and operational internal control procedures may restrict access to 'sensitive' areas of he casino (that is, eye-in-the-sky surveillance, the soft room, etc.) in order to prevent collusion, money laundering, or evidence tampering.
In these cases, even the top administrative casino personnel may not have the authority or power to enter these areas, and in fact the establishment will face licensing problems if deviations from these standards occur.
Additional duties of a casino manager encompass the selection and rules of games, casino layout/design modifications to increase maximum play, coordination with the credit manager in the extension of customer credit when the amounts are exceptionally high, and ensuring adherence to internal control procedures as required by a government gaming regulatory body and standards established by the accounting department.
The casino manager usually acts as the final authority in customer disputes and can initiate investigations into alleged gaming misconduct by customers or employees.
Many casinos now offer special events, usually through a special events/marketing department, such as boxing matches, golf tournaments, and poker tournaments, and the casino manager not only is involved in the planning but also assesses the success of each program.
Budgeting and forecasting are included in the job description. This executive must do a review of 'comps' (complimentaries extended to casino players) to make sure these are in accordance with customer play.
Perhaps, the single largest responsibility for today's casino manager is establishing an environment that will create an enjoyable experience for guests and employees.
The industry has witnessed a metamorphosis of the business from a smoke-filled gambling half of casino entertainment and gaming attractions.
Top executives have realized that competition dictates what quality product be offered to guests, provided by employees who are willing to enhance each customer's visit, because each employee is made to feel special by management.
Therefore, the casino manager must understand employee motivation, human relations, and communication skills, team-building concepts, and participative management. The days of telling employees to 'dummy up and deal' or 'we didn't hire you to think' most certainly are over.
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